Returns and Refund Policy
1. Right of Withdrawal
In accordance with the rules applicable to distance contracts, consumers generally have a 14-day withdrawal period during which they may exercise their right of withdrawal without having to provide a reason.
This period begins on the day the Customer, or a third party designated by the Customer other than the carrier, physically takes possession of the goods.
To exercise the right of withdrawal, the Customer must notify Extra Looners of their decision before the 14-day period expires, using the contact methods available on the website.
2. Effects of Withdrawal
When the right of withdrawal is validly exercised, the Customer will be refunded the amounts paid for the returned products, together with the standard delivery costs originally paid.
Any additional costs resulting from the Customer choosing a more expensive delivery method than the standard delivery option offered will not be refunded.
The refund will be issued within a maximum of 14 days from the date the Customer notifies Extra Looners of their decision to withdraw.
However, in accordance with applicable regulations, the refund may be withheld until the returned goods have been received or until the Customer provides proof that the goods have been shipped back, whichever occurs first.
Unless otherwise agreed with the Customer, the refund will be made using the same payment method used for the original transaction.
3. Return Conditions
Customers must handle products with reasonable care in order to preserve their condition.
When the right of withdrawal applies, the Customer may handle the products only to the extent necessary to establish their nature, characteristics and proper functioning.
The Customer may be held responsible for any loss in value resulting from handling beyond what is necessary to inspect the products.
For products where hygiene or health protection considerations justify a restriction of the right of withdrawal, the exceptions provided for by applicable law shall apply.
4. Return Procedure
To return a product, the Customer must:
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Contact Extra Looners using the contact methods available on the website;
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Provide the relevant order number and identify the products to be returned;
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Wait for the return instructions;
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Return the products in accordance with the instructions provided.
The return address will be provided to the Customer when necessary.
To facilitate the processing of the return, Customers are advised to use a shipping service that provides proof of postage and, where possible, shipment tracking.
5. Return Deadlines
After notifying Extra Looners of their decision to exercise the right of withdrawal, the Customer must return the products without undue delay and no later than 14 days after notifying the Seller of their decision.
The deadline is considered to have been met if the products are shipped before the end of this period.
6. Return Shipping Costs
Direct return shipping costs are borne by the Customer when exercising the right of withdrawal, unless applicable law provides otherwise or the return results from an error attributable to the Seller.
If the product received is defective, does not conform to the order, or an order preparation error is attributable to the Seller, reasonable return shipping costs will be covered in accordance with applicable legal requirements.
7. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to products or situations expressly excluded by applicable law.
This may include, in particular:
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products made to the Customer's specifications or clearly personalized products;
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certain unsealed products that cannot be returned for reasons of hygiene or health protection;
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products which, after delivery, have been inseparably mixed with other items;
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other categories of products expressly excluded by applicable law.
Where an exception to the right of withdrawal applies to a product, this information will be provided to the Customer before the sale is concluded where required by law.
8. Defective, Damaged or Non-Conforming Products
If a product received is:
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defective;
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damaged before receipt;
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different from the product ordered;
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or otherwise does not conform to the order,
the Customer should contact Extra Looners to report the issue.
Customers are encouraged to provide their order number and, where useful, photographs showing the issue in order to help us process the request.
Depending on the circumstances and in accordance with the applicable statutory guarantees, the product may be repaired, replaced, subject to a price reduction or refunded.
The Customer's rights under the statutory guarantees remain applicable independently of this Returns and Refund Policy.
9. Refunds
Once the returned product has been received, it may be inspected in order to determine the applicable return conditions.
Where a refund is due, it will be issued in accordance with applicable legal requirements.
Refunds will generally be made using the same payment method used for the original order, unless otherwise agreed.
The time required for the refund to appear in the Customer's account may depend on the bank or payment service provider used.
10. Discounted and Promotional Products
Products sold at a discount or as part of a promotion retain the same statutory rights as other products.
A promotional discount does not remove the right of withdrawal where legally applicable and does not limit the Customer's statutory guarantees.
Any specific exclusions or conditions applicable to a product will be clearly indicated before the order is confirmed.
11. Customer Responsibility
The Customer is responsible for providing accurate information when placing an order, particularly the delivery address.
If an incorrect or incomplete address is provided by the Customer, or if the Customer fails to collect a parcel within the period specified by the carrier, additional costs may be incurred.
Any deduction from a refund will only be made to the extent permitted by applicable law and based on costs actually incurred.
12. Orders Outside the European Union
For orders shipped to countries outside the European Union, customs duties, import taxes or customs clearance fees may apply.
These charges are generally payable by the recipient when required in the destination country.
Customs duties, import taxes and customs clearance fees that are not collected by Extra Looners cannot be refunded by Extra Looners.
If a parcel is refused by the recipient, the consequences may depend on the carrier, customs regulations and the destination country's rules.
If the parcel is returned to us and a refund is legally due, costs actually incurred and not recoverable may, where permitted by applicable law, be deducted from the refund amount.
13. Products Not Purchased from Extra Looners
Extra Looners does not accept return or refund requests for products that were not purchased directly from our website.
For any request concerning an order, the Customer must be able to provide sufficient information to identify the relevant order.
14. Contact
For any questions regarding returns, refunds or defective products, Customers may contact Extra Looners using the contact methods available on our website.
We will do our best to process each request as quickly as possible.
Last updated: September 2026